The GamJams/Pre-Reg.com p/b Cutaway Clothing kit (pictured at right) is not our actual team kit. That was an early draft, which went through considerable evolution, not the least of which was the inclusion of both Pre-Reg.com and Cutaway Clothing. It's also not red. The actual kit is awesome, but you won't see it at Vint Hill this weekend.
Why not? Our custom kit supplier - Primal Custom - hiccupped. Or hicced up. Or effed up. They got the kits in a few weeks ago right on schedule. But Scott, my guy at Primal, said they weren't quite right. "Awful" was his word. One of the fades didn't fade; a big watermark pattern was washed out; the side panel logos were upside down. It was an epic QC breakdown. Scott was horrified.
This stuff happens all the time. Mistakes are made. Customers are left wanting. Team members wonder if they have to race naked. In my experience, one of two things usually happens: 1) the vendor passes responsibility onto someone else, and/or 2) the vendor makes a reasonable effort to satisfy the customer.
Primal did neither. 1) they assumed full and immediate responsibility. Yeah it was a factory in China and it's hard to manage quality control from way over here, but that's the cost of doing business. They got that. It's refreshing to deal with a company that admits when it screwed up. They all screw up, of course. The admitting part is elusive.
And 2) Primal wasn't satisfied with making a mere "reasonable" effort to make us happy. They endured no small discomfort and inconvenience in the process. In fact, the CEO is in China right now and is hand carrying our replacement kits back next week. Sadly, that won't be in time for the Cat 3 Cup kickoff at Vint Hill. But Primal said that if we can't all wear our matching GamJams kits, we should at least wear matching kits. So they're hooking us up with some duds that rock for Saturday, and for that we salute them.
You know that teammate who offers to lead you out only if he thinks he doesn't have a chance for a good result himself, and then ends up 40 wheels back with 1 to go anyway? Primal ain't him. They're a good partner, and I'm happy to have found them.